Politique d'expédition

Processing time


The time we need to prepare an order for shipping varies.

  • Digital Download products (.STL) are delivered instantly. Free shipping costs.
  • 3D-Printed Terrain and Vehicles: We manufacture all Physical 3D-Printed Terrain and Vehicles on order; therefore, depending on the order volume, the processing times may vary. For example, depending on the printing queue, we may need 1 to 8 working days to print one small building.
    A village set or a handful of buildings shall take us longer; it is realistic to expect processing times from 8 to 28 days. Of course, we always strive to process all orders as soon as possible.

  • 3D-printed minifigures are primarily in stock, so processing times are shorter. If your order does not contain 3D-Printed Terrain, you can expect 1 to 5 working days before your order ships.

Shipping time


Shipping time for physical products does vary per region; please consider the following guide.

  • Germany 1 to 4 working days.
  • European Union 1 to 7 working days.
  • Europe non-EU 4 to 21 working days.
  • Rest of the World (USA) 7 to 30 working days.

Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, we will contact you via email.


Shipping options

By default, all orders are shipped from Germany, tracked, and insured by Deutsche Post. This is the most affordable and reliable option. Orders within Germany are transported by DHL or DPD.


Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I label the packages according to customs requirements and provide accurate data. I'm not responsible for delays due to customs.


Shipping Information

Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.

We do not ship to a P.O. Box or APO/FPO/DPO addresses.


Damages

If you received your order damaged, please contact us within 5 business days at info/AT/patrickminiatures/DOT/com or through the chat on your page.

We are not responsible for any losses, including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.


Return and Refund Policy

Please refer to our Return & Refund Policy for returning your order. 


Shipping Support

For order and shipping-related inquiries, please contact us at info/AT/patrickminiatures/DOT/com or through the chat on your page.

For return requests and instructions to return any products, please contact Support at info/AT/patrickminiatures/DOT/com or through the chat on your page.